WhatsApp, calls and support tickets for customer service.
Handle customer conversations, assign support tickets, track resolution and collect customer feedback in one platform.
Discuss your requirementsKeep the customer issue moving across channels.
A customer may message, call and email about the same issue. GoDesk connects those channels with support tickets, ownership, service targets, knowledge and feedback. Answering a conversation and resolving the underlying issue are different parts of the work.
See a unified support workflow ↗A clear path through the work.
- 01
Understand the request
- 02
Assign the work
- 03
Coordinate resolution
- 04
Learn from the experience
See the work.
Know the next step.
Configure channels, service hours, ticket categories and escalation responsibilities around your operation.
Plan the connectionsResponse and resolution performance
Open requests and escalations
Customer feedback and quality trends
The modules behind the workflow.
WhatsApp, SMS, Email & Webchat
Handle WhatsApp, SMS, email, webchat and social messages alongside calls. Assign conversations to your team and see customer history in the same workspace.
View solutionSupport Tickets & Service Levels
Create tickets from customer requests, assign the right team, set response and resolution targets, and escalate requests that need attention.
View solutionKnowledge Base & Quick Replies
Organise product information, FAQs and reusable replies. Manage access and article reviews so agents can find the information they need.
View solutionCustomer Surveys & Feedback
Request feedback after calls, conversations or resolved tickets. Review satisfaction results by interaction, agent and team.
View solutionCall & Conversation Quality Assurance
Score calls and conversations with configurable evaluation criteria. Share feedback, compare assessments and track agent quality results.
View solutionLet’s work through your customer experience & service requirements.
Tell us which GoDesk products you need, how many people will use them and whether you are buying for your business or offering services to customers.