Review interactions and coach your agents.
Score calls and conversations with configurable evaluation criteria. Share feedback, compare assessments and track agent quality results.
Discuss your requirementsCall & Conversation Quality Assurance
Use these features alongside GoDesk calling, messaging and customer records.
All platform modulesCustom scorecards
Define criteria, weights and sections by interaction type.
Interaction selection
Select recorded calls and chats randomly or against criteria.
Evaluator calibration
Compare scores on the same interaction.
Workspace feedback
Share evaluation comments directly with agents.
Performance trends
Review quality history by agent and team.
Use the module in a real workflow.
Customer Experience & Service
Handle customer conversations, assign support tickets, track resolution and collect customer feedback in one platform.
Explore workflowContact Centre Operations
Run your contact centre with call queues, progressive dialing, messaging, workforce management, quality review and reports.
Explore workflowConfiguration, integration, deployment and access are agreed around your environment and the people who will use the platform.
Deployment guideSee call & conversation quality assurance in your team’s workflow.
Tell us which GoDesk products you need, how many people will use them and whether you are buying for your business or offering services to customers.