Welcome and direct callers
Use a business greeting and an IVR menu, such as “press 1 for sales”, to help callers reach the right team.
MANAGED CLOUD PBX · BUSINESS TELEPHONYA cloud phone system
A cloud phone system
for your office
and branches.
Make and receive business calls on IP desk phones, mobile phones or web phones. GoDesk hosts and manages your PBX, so you don’t need to buy a PBX server or maintain an on-premise phone system.
✓ PBX only or PBX + contact centre✓ GoDesk SIP lines or your own SIP provider
ONE BUSINESS PHONE SYSTEM
GoDesk Cloud PBXHosted and managed by GoDesk
Head officeIP desk phones
BranchesExtensions & call routing
Mobile & remote staffMobile or web phones
Your business numbers, extensions and call handling across locations.
Choose your SIP connectionGoDesk SIP lines · Bring your own SIP
Managed cloud PBX · Office & branch extensions · IP, mobile & web phones · SIP provider choice
FROM A MOBILE LINE TO A BUSINESS PHONE SYSTEMOne business number.
One business number.
Several calls at the same time.
A SIP service connects your PBX to the telephone network over an internet-based connection. With agreed concurrent call capacity, another customer can reach your business number while a colleague is already on a call.
GoDesk organises what happens next: a welcome message, a department menu, an available colleague or a queue. Capacity, staffing and overflow are planned during setup, so this is not a promise of unlimited calls or a line that can never be busy.
Keep the caller informed
Use music on hold, announcements and configured callbacks while agents are occupied.
Handle opening hours
Route calls according to business schedules, with an agreed after-hours or overflow destination.
Already have a business phone system?
Explore how GoDesk can connect to a compatible existing PBX.
Keep your PBX and add GoDesk ↗CHOOSE THE PHONE SYSTEM YOU NEEDBusiness telephony on its own.
01 / PBX ONLY 02 / PBX + CONTACT CENTRE 03 / FOR SERVICE PROVIDERS
Business telephony on its own.
Or with a contact centre.
Calls for your office and branches.
Give staff business extensions and manage incoming calls, transfers, voicemail, business hours and IVR menus. Choose the phones that suit your team.
Discuss PBX only ↗Office calling and customer calls together.
Use GoDesk for office and branch telephony as well as your customer-facing team. Add call queues, outbound campaigns, agent tools, messaging and contact centre reporting.
View contact centre features ↗Sell telephony under your own brand.
Offer a multitenant PBX or the full GoDesk platform as a white-label deployment for your customers.
View service provider options ↗WHY MOVE YOUR PBX TO THE CLOUD?Use a business phone system.
Use a business phone system.
Let GoDesk manage the PBX.
Avoid buying and maintaining a PBX server.
GoDesk hosts and manages the phone system. Your team can use business telephony without running the PBX on your premises.
Connect office and branch staff.
Put staff across locations on the same business phone system, with extensions and call routing organised around your business.
Use your existing IP phones, or choose mobile and web phones.
Keep compatible IP desk phones, or let staff make and receive calls using mobile and browser-based phones. We check device and network compatibility during setup.
Use GoDesk SIP lines or bring your own SIP.
Get your calling connection from GoDesk, or connect a compatible SIP service from your preferred provider. A SIP connection carries calls between your PBX and the telephone network.
BUSINESS CALLING FEATURES
Handle calls the way your business works.
Business extensions & numbers
Give staff extensions and configure business numbers with inbound routing and outbound caller identity.
IVR menus & business hours
Greet callers, offer menu choices and route calls according to your opening hours and schedules.
Call queues & callbacks
Send calls to the right team. Offer queue callbacks so callers can leave the hold queue while keeping their place.
Voicemail, recordings & call reports
Use voicemail and call recordings, and review call history and reports. Agree recording and retention settings during setup.
COMMON QUESTIONS
Before you choose your cloud PBX.
Do we need a contact centre to use GoDesk PBX?
No. You can choose PBX only for your office and branches. Add contact centre features when your business needs them.
Do we need to buy new desk phones?
Not necessarily. You can use compatible existing IP phones or choose mobile and web phones. We check your devices and network during setup.
Can we keep our SIP provider?
Yes, bring a compatible SIP service from your provider, or use GoDesk SIP lines. We confirm the connection and number requirements before rollout.
What does our office need?
Your chosen phones or computers, an internet connection and a suitable local network. GoDesk manages the cloud PBX; device and network requirements are reviewed during setup.
Can the same system serve branches and a contact centre?
Yes. GoDesk can provide office and branch PBX calling together with contact centre features for your customer-facing teams.
PLAN YOUR BUSINESS PHONE SYSTEMTell us about your offices,
Talk to GoDesk ↗Tell us about your offices,
phones and SIP connection.
We’ll help you choose PBX only or PBX with contact centre features, and plan your cloud setup.