Omnichannel contact centre. Cloud PBX, WhatsApp and SMS.

Cloud PBX & Business Telephony

Use browser phones or IP desk phones. GoDesk hosts and manages your PBX, with GoDesk SIP lines or your own SIP provider, or runs it on your own servers. Choose PBX only or add contact centre features.

WhatsApp, SMS, Email & Webchat

Handle WhatsApp, SMS, email and web chat alongside calls. Route conversations to the right team, see the customer's history in the same workspace and turn a conversation into a ticket or a deal.

Sales CRM & Pipeline

Capture leads from website forms, Google Ads lead forms and QR codes, grade them and route them to the right salesperson, manage deal stages, products and next steps, let customers book meetings, and review your pipeline and leaderboards.

Progressive Dialer & Campaigns

Build campaign lists, guide agents with scripts and knowledge, record outcomes, keep promised callbacks and create follow-up. Use the progressive dialer for sales, service and collections.

Enterprise Support & Ticketing

Assign every request to the right team with response and resolution targets and escalation. Let customers raise and follow requests themselves, and share a service report with each client organisation.

Workforce Management

Plan team rosters and leave, track agent presence, control breaks and minimum staffing, end shifts cleanly and hand over unfinished work.

Knowledge Base & Quick Replies

Organise product information, FAQs and reusable replies for each team, keep articles reviewed and current, and bring answers into calls, chats and tickets.

Customer Surveys & Feedback

Request feedback after calls, conversations, resolved tickets, payments, quotes or meetings. Review satisfaction and recommendation scores by agent and over time.

Call & Conversation Quality Assurance

Score calls, chats and emails against your scorecards, sample the right interactions, share results agents can acknowledge or dispute, and follow up with coaching.

Products, Quotes & Invoices

Manage your product catalogue, prepare priced quotations the customer accepts online, then invoice, record payments and schedule recurring billing.

Debt Collections & Recovery

Load accounts from your banking or lending system, organise portfolios, work arrears by bucket with calls and messages, track promises to pay within your contact rules and review recovery.

Reporting & Administration

Set up workspaces, roles and record access, connect Active Directory or LDAP sign-in, and review calls, agent activity, sales, tickets and collections through reports, your own report builder and dashboards.

SMS, WhatsApp & Email Campaigns

Choose audiences, personalise SMS, WhatsApp or email, schedule sending and route replies to the right team. Connect outreach to customer records and follow-up.