PLATFORM / CUSTOMER SURVEYS & FEEDBACK

Send customer surveys and measure satisfaction.

Request feedback after calls, conversations or resolved tickets. Review satisfaction results by interaction, agent and team.

Discuss your requirements

CUSTOMER FEEDBACK, EXPLAINED

You know the call was answered.
Did the customer get the help they needed?

A customer survey asks for feedback about an interaction or experience. It gives managers information that call counts and closed tickets cannot provide on their own.

If customers only speak up when something goes badly wrong, the business has little evidence about ordinary service. A short, well-timed survey makes listening part of the process.

Choose the question

Use customer satisfaction or recommendation templates, or configure the questions that fit your purpose.

Ask after the right event

Request feedback after a call, ticket closure or an agreed delay using SMS, email or a web link.

Review and act

See responses by interaction, agent, team and period. Use the context to decide what the service should improve.

What do CSAT and NPS mean?

CSAT asks about satisfaction with an experience. NPS asks about willingness to recommend. They answer different questions; choose the measure that matches what you want to learn.

Does a survey replace quality review?

No. A customer response and a supervisor’s evaluation give different views. Review both alongside the underlying interaction, then agree any follow-up or coaching.

Start with the basicsLearn how to build a feedback loop ↗Connect feedback to customer service ↗

WHAT THE MODULE CONNECTS

Customer Surveys & Feedback

Use these features alongside GoDesk calling, messaging and customer records.

All platform modules

CSAT & NPS templates

Configure satisfaction and recommendation questions.

Automatic triggers

Request feedback after ticket closure, call end or an agreed delay.

Multiple delivery channels

Deliver surveys by SMS, email or web link.

Agent linkage

Connect responses with the agent handling the interaction.

Feedback trends

Review customer satisfaction by team, agent and period.

CONNECTED IN PRACTICE

Use the module in a real workflow.

Customer Experience & Service

Handle customer conversations, assign support tickets, track resolution and collect customer feedback in one platform.

Explore workflow

Configuration, integration, deployment and access are agreed around your environment and the people who will use the platform.

Deployment guide

YOUR NEXT CHAPTER

See customer surveys & feedback in your team’s workflow.

Tell us which GoDesk products you need, how many people will use them and whether you are buying for your business or offering services to customers.

Talk to GoDesk