Turn shift patterns into a workable roster.
Set recurring shifts and lunch periods, with team and individual overrides. Account for leave and days off when organising coverage.
WORKFORCE MANAGEMENT
Manage agent shifts, availability, breaks and handover.
Bring the roster, live availability, breaks and shift handover into the same operational picture. Help supervisors protect coverage while supporting the people doing the work.
FROM ROSTER TO REALITY
01Plan the shift✓
02See availability✓
03Protect coverage✓
04Hand over the work✓
Connected capabilities, one operational foundation.Recurring shifts · Leave & days off · Presence · Break controls · Minimum staffing · Handover
BUILT AROUND YOUR OPERATION01 02 03 04
What you can do with GoDesk.
See who can take the next interaction.
Connect schedules with agent presence, check-in and availability reporting. Understand time spent ready, on breaks and handling work.
Give breaks a clear operating framework.
Configure break reasons, time limits, concurrent caps and approvals. Use minimum staffing controls and overtime prompts to manage exceptions.
Finish the shift without losing the work.
Set handover rules for outstanding tasks and conversations. Make the next owner clear when an agent leaves or a shift ends.
CONNECTED BY DESIGN
Related GoDesk products and features.
SEE GODESK IN YOUR CONTEXT
Book a workforce demo ↗Book a demo of these GoDesk features.
Walk through the capabilities with your team’s priorities in mind.