Choose who should receive it
Combine audience filters using your customer data. For example, select an interest tag and a county field for a relevant local campaign.
PLATFORM / SMS, WHATSAPP & EMAIL CAMPAIGNS
Target, personalise and schedule customer message campaigns.
Choose audiences, personalise SMS, WhatsApp or email, schedule sending and route replies to the right team. Connect outreach to customer records and follow-up.
Discuss your requirementsMESSAGE CAMPAIGNS, EXPLAINEDChoose the audience.
Choose the audience.
Personalise, schedule and continue the conversation.
A message campaign is organised customer outreach with a defined audience, content and purpose. GoDesk connects SMS, WhatsApp and email campaigns to customer records and team workflows.
Select contacts by tags, segments, lifecycle, organisation and contact-field conditions. Use personalised message fields, test the content, choose the sending time and pace, and route replies to the team that should handle them.
Personalise and schedule
Use customer and company message fields, an approved WhatsApp template or email. Save a draft, send a test, and choose now or later with a sending pace.
Route replies and review results
Send replies to the usual route or a team queue. Review recipient, sent and failed counts, then continue the resulting sales, service or collections work.
Does intelligent mean AI-generated messages?
No. Audience filters, personalisation, scheduling and connected follow-up give the campaign a useful purpose without relying on an unsupported AI claim.
Can customers reply to our messages?
Plan the reply path for each channel. WhatsApp and email can support connected conversations; two-way SMS needs a gateway that supports it. Choose the campaign reply queue and agree how the team handles opt-out requests.
WHAT THE MODULE CONNECTS
SMS, WhatsApp & Email Campaigns
Use these features alongside GoDesk calling, messaging and customer records.
All platform modules01
Audience filters
Select by tags, segments, lifecycle, organisation and contact-field conditions. Combine filters around available customer data.
02
Personalised content
Use customer names, company details and links in supported message fields. Choose approved WhatsApp templates or prepare SMS and email content.
03
Drafts & test messages
Prepare a draft and send a test to yourself before launching a campaign.
04
Scheduling & sending pace
Choose to send now or later and set the sending pace. Review SMS character and message-part counts.
05
Reply routing
Use normal conversation routing or select the team queue that should receive campaign replies. Two-way SMS requires a suitable gateway.
06
Sending results & contact preferences
Review recipient, sent and failed counts. Add SMS opt-out wording and agree how contact preferences are handled.
07
Event-based follow-up
Alongside scheduled campaigns, configure supported messages around call outcomes, unanswered attempts and new leads.
CONNECTED IN PRACTICE
Use the module in a real workflow.
Carriers & Service Providers
Create branded business voice and customer operations offerings on a modular multitenant platform.
ExploreBPOs & Outsourcers
Run sales, service and collections projects with client-specific branding, workflows and reporting.
ExploreEnterprise Groups
Support subsidiaries, brands and business units with separate environments and agreed central oversight.
ExploreConfiguration, integration, deployment and access are agreed around your environment and the people who will use the platform.
Deployment guideSMS PRICING IN KENYAN SHILLINGSBuy the volume you need.
Buy the volume you need.
Your SMS do not expire.
The rate depends on the quantity ordered. These are purchase bands, with no monthly usage deadline. All rates below exclude VAT.
| SMS quantity ordered | Price per SMS |
|---|---|
| Up to 100,000 | KSh 0.80 |
| 100,001 to 500,000 | KSh 0.60 |
| 500,001 to 999,999 | KSh 0.50 |
| 1,000,000 or more | KSh 0.40 |
Unused SMS do not expire. Confirm the message-part count for longer messages and your sender or gateway requirements when ordering. GoDesk platform, setup and any agreed integration charges are scoped separately.
YOUR NEXT CHAPTER
Talk to GoDeskSee sms, whatsapp & email campaigns in your team’s workflow.
Tell us which GoDesk products you need, how many people will use them and whether you are buying for your business or offering services to customers.