Manage inbound calls, outbound campaigns and agents.
Run your contact centre with call queues, progressive dialing, messaging, workforce management, quality review and reports.
Discuss your requirementsMore channels. Shared context. Accountable work.
A call centre organises customer calling. An omnichannel contact centre extends that operation to WhatsApp, SMS, email and webchat, with assigned conversations and connected customer work. GoDesk can also serve your office PBX on the same platform.
Understand the contact centre options ↗A clear path through the work.
- 01
Prepare the operation
- 02
Handle the workload
- 03
Manage exceptions
- 04
Improve performance
See the work.
Know the next step.
Activate the modules your inbound, outbound or blended operation needs. Scope the connection to your existing voice environment.
Plan the connectionsQueue and calling activity
Team availability and handover
Service targets and evaluation trends
The modules behind the workflow.
Cloud PBX & Business Telephony
Use IP desk phones, mobile or web phones. GoDesk hosts and manages your PBX, with GoDesk SIP lines or your own SIP provider. Choose PBX only or add contact centre features.
View solutionProgressive Dialer & Campaigns
Build campaign lists, guide agents with scripts, record call outcomes and create follow-up tasks. Use the progressive dialer for sales, service and collections.
View solutionWorkforce Management
Plan team rosters, track agent presence, control breaks and minimum staffing, and hand over unfinished work at the end of a shift.
View solutionCall & Conversation Quality Assurance
Score calls and conversations with configurable evaluation criteria. Share feedback, compare assessments and track agent quality results.
View solutionReporting & Administration
Set up customer environments, user roles and module access. Review calls, agent activity, sales, tickets and collections through reports and dashboards.
View solutionLet’s work through your contact centre operations requirements.
Tell us which GoDesk products you need, how many people will use them and whether you are buying for your business or offering services to customers.