Get a price for
your GoDesk setup.
Your quote reflects the users, channels, workflows and delivery model you need. Start with your team and build from there.
Request pricingThree parts. Clear responsibilities.
Platform
The users, channels, modules and deployment your team needs. Recurring charges and usage are identified in the proposal.
Implementation
Setup, configuration, onboarding, training and agreed integrations. Implementation scope and charges are separated.
Managed operations
If required: agents, supervision, service coverage, quality review and reporting for a defined operation.
Start with a useful brief.
Bring your requirements so we can make the proposal specific. Published WhatsApp messaging fees and SMS rates are shown below. Platform, implementation and other channel charges are agreed for your solution.
Discuss pricingUser numbers and responsibilities
Voice and digital channels
Expected calling and messaging usage
Deployment and integration scope
Training and support
Staffing and coverage, where managed
Common pricing questions.
Are calls and messaging included?
The proposal distinguishes platform charges from voice, messaging and provider usage costs. Confirm included allowances and applicable rates for your channels.
Can different teams use the same deployment?
Yes. Modules, user roles, teams and tenant boundaries are configured around your organisation. Agree which information is shared and which remains separate.
How long does implementation take?
The timeline depends on your channels, integrations, deployment and training scope. We agree a pilot and rollout plan once those requirements are clear.
Is there a minimum contract?
Contract duration, billing and support terms are stated in your proposal. Discuss them when scoping the deployment.
Can we start with fewer modules?
The platform is modular. Start with the capabilities you need and plan additional workflows as your requirements evolve.
Meta’s messaging charge.
Plus US$0.005 per billable unit.
GoDesk adds a US$0.005 messaging fee to each unit Meta charges for. Under Meta’s current model, this is per chargeable delivered message. Messages for which Meta makes no charge do not attract this additional GoDesk messaging fee. Both Meta’s published message rates and this GoDesk messaging fee are stated in US dollars.
A simple cost example
For 10,000 Meta-chargeable delivered messages, the GoDesk messaging fee is US$50, plus the applicable Meta charges. Your proposal identifies the billing currency and conversion arrangement, any workspace subscription, setup or integration work, and applicable taxes.
Meta rates depend on the recipient market and message category. Check Meta’s current pricing and confirm the complete billing arrangement in your GoDesk proposal.
Buy the volume you need.
Your SMS do not expire.
The rate depends on the quantity ordered. These are purchase bands, with no monthly usage deadline. All rates below exclude VAT.
| SMS quantity ordered | Price per SMS |
|---|---|
| Up to 100,000 | KSh 0.80 |
| 100,001 to 500,000 | KSh 0.60 |
| 500,001 to 999,999 | KSh 0.50 |
| 1,000,000 or more | KSh 0.40 |
Unused SMS do not expire. Confirm the message-part count for longer messages and your sender or gateway requirements when ordering. GoDesk platform, setup and any agreed integration charges are scoped separately.
Let’s scope a setup that makes sense for your team.
Tell us which GoDesk products you need, how many people will use them and whether you are buying for your business or offering services to customers.