Give your support team GoDesk calling inside Zendesk Support, with caller context and call information connected to tickets. Or handle customer work in GoDesk while agreed Zendesk tickets stay connected.
Implement or resell Zendesk? Explore the partner programme
Customer context and the issue your team is resolving.
Build around your support operation, from agents who stay in Zendesk to teams that need GoDesk contact centre tools.
Answer incoming calls and place outgoing calls from the Zendesk interface. Map GoDesk extensions to agents, bring up the relevant customer or ticket context and associate call information with ticket work.
Use GoDesk for calls, digital conversations, agent work and supervisor tools. Connect agreed Zendesk tickets and updates so the support system and the operating team remain linked.
GoDesk Phone inside Zendesk and ticket work in the GoDesk platform are two connected options. Choose the scope your team needs.
Use GoDesk Phone within the Zendesk interface for incoming and outgoing calling. Staff can stay with their support work while handling the voice conversation.
Connect GoDesk extensions to the relevant Zendesk agents so caller context and the configured call record are associated with the right staff member.
Keep the configured voice record and call information with the support ticket. Agree call details, recording access and permissions as part of the calling setup.
Sync agreed tickets between Zendesk and GoDesk. Map customer records and ticket ownership so agents can handle the relevant issue with the right context.
Replies from GoDesk reach Zendesk as private notes in the current ticket connection. Use them to share internal work and agree which system sends the customer-facing response.
Configure platform call notes for the related ticket, for eligible calls that may create a new ticket, or leave that logging off. This is separate from the GoDesk Phone voice record in Zendesk.
Use GoDesk IVR welcome menus, queues, office extensions and the contact centre modules you need. Progressive campaigns, supervision, workforce and messaging run in GoDesk.
Scope custom fields, account context and business-system updates around your support process. Agree each record owner and the supported interfaces instead of duplicating every system.
When someone calls about an existing problem, the phone conversation should become part of the support work.
The mapped agent uses GoDesk Phone in Zendesk. Bring up the customer or related ticket context for the configured workflow.
Review the relevant support record while speaking to the customer. Record the information needed to move the issue forward.
Associate the configured call information and recording reference with the ticket, with access defined for the team.
For ticket work in GoDesk, share the agreed updates as private notes in Zendesk. Keep customer replies in the chosen system and make the next owner clear.
GoDesk focuses on the calls, conversations and customer work that happen around Zendesk. Local connectivity is one part of the offer. The working solution and the people supporting it matter too.
Your team can retain the records, processes and reporting it already uses. Add the calling or contact centre capability that solves the actual gap, rather than starting another CRM or helpdesk project.
Start with calling and add queues, IVR welcome menus, office extensions or GoDesk contact centre operations when needed. Contact centre teams can use progressive campaigns, live supervision, workforce tools and customer follow-up.
Agree the customer journey, record ownership and next action. Customisation and scoped integration help align communication with your sales or service process, including other business systems.
Work directly with GoDesk or with your existing implementation partner. Agree setup, training, hosting, carrier responsibilities, support and escalation so your team knows who handles each part.
Your CRM or support system can stay in place. We fit the GoDesk voice connection around your provider, infrastructure and delivery requirements.
Use GoDesk SIP lines and local voice connectivity, including Safaricom and MTN where supported. We confirm numbers, countries, carrier availability, capacity and usage charges for your requirements. SIP is the connection that carries calls between your provider and phone system.
Keep a compatible SIP service you already use. Agree the provider connection, authentication, routing and responsibility for call charges before rollout. You can choose GoDesk for the communications platform without changing your carrier.
Connect compatible SIP lines delivered to your premises to GoDesk. We review the carrier handoff, existing PBX or gateway, network and routing to design the supported connection. You do not have to move every line at once.
Discuss hosting the GoDesk platform in Kenya or an agreed in-country environment where available. Define which GoDesk data and recordings are hosted there. Your Zoho or Zendesk account follows its own hosting arrangements.
Adapt supported fields, record matching, activity rules and integrations around your operation. Scope additional development for specialised processes instead of expecting your team to work around a generic setup.
Use compatible IP desk phones, mobile or web phones, or connect an existing SIP PBX. Confirm device, PBX and integration compatibility for your deployment, with a clear support arrangement.
Bring your Zendesk plan, support workflow, agent roles and calling requirements.
Start with GoDesk Phone in Zendesk, ticket work in GoDesk, or a defined combination for different teams.
Check Zendesk entitlement, extension mapping, SIP, hosting, ticket matching, call logging and recording access. Decide who sends customer replies.
Test incoming and outgoing calls, ticket association, private notes, status updates and the agreed response process. Train the team and agree support.
Bring GoDesk calling and contact centre capability to your Zendesk customers. Build a scoped offer together while keeping a clear role in implementation, customer relationships and ongoing support.
No. Your agents can keep using Zendesk Support and add GoDesk calling. Teams using the GoDesk platform can also connect agreed Zendesk tickets. Choose the arrangement that fits the operation.
Yes. GoDesk Phone provides incoming and outgoing calling inside the Zendesk interface in the supported setup. We confirm your plan entitlement, users and deployment requirements before rollout.
In the current ticket connection, GoDesk replies reach Zendesk as private notes. They are internal updates, not customer-visible replies. During setup we agree which system sends the customer response and how the handover works.
Yes, where compatible. We review your SIP provider, carrier handoff, existing PBX or gateway and network, then design the supported calling connection.
The configured GoDesk Phone connection can associate voice information and a recording reference with ticket work. We agree recording availability, retention and permissions, and validate access during implementation.
We check entitlement for the proposed calling setup, including Talk Partner Edition where required. Requirements depend on your subscription and deployment. Review Zendesk’s Talk Partner Edition guidance or ask us to scope it with your team.
Discuss hosting GoDesk in Kenya or an agreed in-country environment where available. We define the location of GoDesk data and recordings. This does not change the hosting arrangements of your Zendesk account.
Yes. Your reseller or implementation partner can explore referral, resale or joint delivery with us. Agree customer responsibilities, commercials, technical scope and support before the first project.
Bring one support workflow. We will show the GoDesk and Zendesk arrangement that fits your team.