Connect the business channels
Set up your business numbers and channel accounts with the appropriate providers and message formats.
PLATFORM / WHATSAPP, SMS, EMAIL & WEBCHAT
Manage customer messages in one shared inbox.
Handle WhatsApp, SMS, email, webchat and social messages alongside calls. Assign conversations to your team and see customer history in the same workspace.
Discuss your requirementsSHARED CHANNELS, EXPLAINEDSeveral ways to contact you.
Several ways to contact you.
One team that can continue the work.
Omnichannel means connected customer channels. Staff can handle calls, WhatsApp, SMS, email, webchat and supported social messages with the customer context and assigned work available.
Opening an account on every channel is only the beginning. Your team also needs ownership, handovers and a record of what was promised when the customer moves from a message to a call.
Assign and respond
Share the workload, use approved replies and keep customer history beside the interaction.
Create the next work
Turn the conversation into a sales follow-up, support ticket, quote or collections action as appropriate.
Can a small team use a contact centre?
Yes. A small team can need shared calls and messages, clear assignment and follow-up. Choose the modules for its workload rather than the size implied by the term contact centre.
Can GoDesk send follow-up messages automatically?
Configured rules can send SMS, WhatsApp or email around supported events such as new leads, call outcomes or unanswered attempts. Agree the message, recipient and conditions for the workflow.
WHAT THE MODULE CONNECTS
WhatsApp, SMS, Email & Webchat
Use these features alongside GoDesk calling, messaging and customer records.
All platform modules01
Unified conversation thread
See voice, WhatsApp, email, SMS, webchat and Meta messages in a contact’s chronological timeline.
02
WhatsApp Business
Use official API connectivity for templates and two-way conversations.
03
Email & SMS
Connect email channels and a two-way SMS gateway.
04
Webchat & social
Add a branded chat widget and connect Facebook and Instagram business messages.
05
Assignment rules
Assign conversations by workload, skills or channel rules, with supervisor control.
06
Customer context
Keep history, opportunities and tickets beside the conversation.
07
Automatic messages
Configure SMS, WhatsApp and email follow-up around outcomes, unanswered attempts and new leads.
08
Delivery visibility
Review message delivery states in the outbox.
CONNECTED IN PRACTICE
Use the module in a real workflow.
Sales & Revenue
Capture enquiries, contact leads, track opportunities, prepare quotes and schedule follow-up in GoDesk.
Explore workflowCustomer Experience & Service
Handle customer conversations, assign support tickets, track resolution and collect customer feedback in one platform.
Explore workflowCollections & Recovery
Manage collection portfolios, calling campaigns, promises to pay and recovery reporting.
Explore workflowBusiness Telephony
Set up business telephony for office users and distributed teams. Manage numbers, extensions, routing, recordings and queues.
Explore workflowConfiguration, integration, deployment and access are agreed around your environment and the people who will use the platform.
Deployment guideYOUR NEXT CHAPTER
Talk to GoDeskSee whatsapp, sms, email & webchat in your team’s workflow.
Tell us which GoDesk products you need, how many people will use them and whether you are buying for your business or offering services to customers.