Work your own book. Or collect for creditors.
Support first-party recovery and third-party collections with separate creditor portfolios, account assignments and commission structures.
COLLECTIONS & RECOVERY
Manage debt collections, payment promises and recovery.
Give collectors the portfolio context, outreach tools and promise tracking to move accounts forward. Give managers a clear view of what is working.
PORTFOLIO → RECOVERY
01Segment the accounts✓
02Reach the customer✓
03Track the promise✓
04Attribute the payment✓
Connected capabilities, one operational foundation.Account & payment imports · Collections API · Contact-hour controls · Holiday blocking · Message holds
BUILT AROUND YOUR OPERATION01 02 03 04
What you can do with GoDesk.
A strategy for every stage of arrears.
Use days-past-due buckets and account segments to guide treatment. Connect calling and eligible messaging channels to the work your collectors need to complete. WhatsApp restricts debt collection use under its messaging policy; agree suitable outreach channels for your portfolio.
Manage the promise beyond the conversation.
Follow commitments from made to due, kept or broken, with grace periods and follow-up. Keep the account history close to the next contact.
Know what contributed to recovery.
Bring payment updates into performance reporting. Review attribution, portfolio results and collector productivity per logged hour.
FOR LENDERS, CREDITORS & COLLECTIONS AGENCIESA calling list tells you whom to contact.
01 / YOUR OWN ACCOUNTS 02 / CLIENT PORTFOLIOS 03 / MANAGEMENT
A calling list tells you whom to contact.
Collections software helps you manage the account.
When account assignments, calls and payment promises sit in separate spreadsheets, the next collector may not know what was agreed. GoDesk connects the portfolio, contact history, promise and next task so the team can continue the account work.
Organise your recovery team.
Assign accounts from your lending or finance system. Guide outreach by arrears stage, record commitments and review the work against payment updates from your existing system.
Keep creditor work separate.
For agencies working on behalf of creditors, organise portfolios, account ownership, commission structures and reporting around each engagement.
Follow the promise after the call.
Review commitments that are coming due, kept or broken. Give follow-up a clear owner and use portfolio reporting to understand activity and recovery.
CONNECT TO YOUR FINANCIAL SYSTEM
Keep payments and balances in your core system.
GoDesk supports collection outreach and follow-up. Your lending, banking or finance system remains the source of truth for balances and payments. Agree account imports, payment updates and reconciliation before rollout, using the supported import or API approach for your environment.
Plan the connection to your existing system ↗BEFORE YOU CHOOSE
Common collections questions.
How is this different from a dialer?
A dialer helps agents work through outbound calls. Collections software also organises creditor portfolios, account assignments, arrears treatment, promises to pay and recovery reporting. GoDesk can connect progressive calling to that account workflow.
Does a promise to pay mean a payment has been received?
No. A promise records an agreed commitment. Payment updates come from your agreed financial system or import workflow and are reviewed separately. Your team can then track whether the promise was kept.
Can we use this for first-party and third-party collections?
Yes. Plan your own recovery operation or separate creditor portfolios for agency work. Agree assignments, reporting, commissions and access for the operation you need.
Which channels should our collectors use?
Plan calls and eligible messaging around your portfolio and contact rules. WhatsApp restricts debt collection under its messaging policy. Agree suitable channels and configured contact-hour controls during scoping.
What should we bring to a demonstration?
Describe your portfolios, collector roles, arrears stages and existing financial system. Use fictional or anonymised examples to walk through assignment, contact, a payment promise, an update and reporting.
Read the collections guide ↗ Learn how to track payment promises ↗
CONNECTED BY DESIGN
Related GoDesk products and features.
SEE GODESK IN YOUR CONTEXT
Book a collections demo ↗Book a demo of these GoDesk features.
Walk through the capabilities with your team’s priorities in mind.