Calling, CRM and connected customer work.
Call from Zoho CRM or work in GoDesk with connected CRM records, Desk tickets and the Zoho services your team uses.
Explore GoDesk for Zoho Zoho partner programmeINTEGRATIONSConnect GoDesk to your
Connect GoDesk to your
PBX, CRM or ERP.
Connect GoDesk to your existing SIP PBX, CRM or ERP. Keep your compatible phone system and add the customer tools your team needs.
Discuss your requirementsSOLUTIONS FOR YOUR EXISTING SOFTWARE
Explore GoDesk for Zoho or Zendesk.
Dedicated solutions for teams that want to keep their CRM or support system and add GoDesk communications.
Business calling and connected support.
Add GoDesk Phone inside Zendesk, or use GoDesk contact centre tools with agreed Zendesk tickets and internal updates connected.
Explore GoDesk for Zendesk Zendesk partner programmeALREADY HAVE A BUSINESS PHONE SYSTEM?Keep your compatible PBX.
Keep your compatible PBX.
Add GoDesk.
You do not need to replace your existing phone system to use GoDesk. Connect a compatible SIP PBX and add the customer tools your business needs.
YeastarCiscoAvayaOther compatible SIP PBXs
Keep your business calling setup.
Connect your existing PBX to GoDesk through SIP, the standard used to connect phone systems. We check compatibility with your PBX model, software version and configuration before rollout.
Add customer messaging and workflows.
Bring WhatsApp, SMS, email, sales, support tickets or collections into GoDesk. Choose the modules your team needs around the calling system you already have.
Connect your CRM or ERP too.
Keep Zoho, Odoo, Bitrix24, Zendesk or your custom system. Agree the customer records and activity to exchange. Click to call and other calling controls are confirmed against the interfaces your PBX provides.
CONNECTIONS WITH A PURPOSE
Connect customer conversations to your business systems.
01
CRM workflows
Connect customer records, calling and follow-up activity to your existing CRM. Explore the dedicated Zoho and Zendesk solutions above, or agree the supported workflow for another CRM or your custom system.
02
ERP integration
Connect customer and account information, service requests and business events from your ERP to GoDesk conversations and tasks. Agree which system owns each record.
03
Business information
Exchange the identifiers, account updates, tasks and events required by the workflow.
RECORDS + EVENTS + EMBEDDED CALLING
Build around the screen your team uses.
Use GoDesk APIs to exchange records, webhooks to notify your software when events occur, and embedded calling or chat widgets to add communications to your application. We confirm the integration requirements with your technical team.
Developer paths01
Operational records
Discuss contacts, tickets, tasks, opportunities, campaigns, quotes and collections data.
02
Signed events
Plan webhook verification, retries and delivery monitoring.
03
Embedded components
Scope calling or webchat within your application.
04
System boundaries
Define ownership of each record, update and business action.
FROM IDEA TO WORKING CONNECTION
A practical path to integration.
01
Define the workflow
Name the users, systems and customer actions involved.
02
Confirm & validate
Agree data, authentication and responsibilities. Test against acceptance criteria.
03
Document & support
Agree production limits, change handling and ongoing support.
For collections, payment processing and legal document generation remain in your core or legal systems. GoDesk receives agreed updates to support the outreach and promise workflow.
CollectionsALREADY HAVE A CRM OR ERP?Keep your business system.
Keep your business system.
Connect the conversations and the work around it.
Your CRM can keep contacts and opportunities. Your ERP can keep orders, invoices and financial records. GoDesk can add business calling, shared channels and agent workflows, with agreed updates between systems.
For example, start a call from a customer record and return the outcome or next task to the agreed system. Define record ownership and matching before connecting it. An available API is not a promise that every application already has a ready-made connector.
Already use Zoho? GoDesk connects to Zoho CRM, Desk, Calendar, Meeting and Mail. See what your team can connect.
See where GoDesk fits with your CRM ↗YOUR NEXT CHAPTER
Talk to GoDeskWhat would you like your systems to do together?
Tell us which GoDesk products you need, how many people will use them and whether you are buying for your business or offering services to customers.