Calls inside Zendesk.
GoDesk Phone sits in the Zendesk top bar. The caller’s ticket opens while it rings, agents click any number to call it, and every call is logged with its recording.
GODESK FOR ZENDESK / KNOWLEDGE BASEYour business phone.
Your business phone.
Inside Zendesk.
Make and take calls inside Zendesk with every call logged on the ticket, and keep tickets and customers in step with GoDesk CRM.
HOW IT WORKS
Two parts. Use one or both.
GoDesk Voice brings your business phone into Zendesk. GoDesk CRM can keep tickets and customers in step with Zendesk.
Tickets and customers in step.
Bring in your Zendesk customers and ticket history, then keep tickets in step both ways. Everything GoDesk adds to Zendesk is a private note.
ZENDESK GUIDES
Set up, use and look after GoDesk for Zendesk.
11 guides
Zendesk / Business owners, Zendesk administrators and support managers
GoDesk for Zendesk: overview
What GoDesk adds to Zendesk: business calls inside Zendesk with every call logged on the ticket, and an optional sync that keeps tickets and customers in step between GoDesk and Zendesk.
Read guide →Zendesk / Zendesk administrators and IT teamsRequirements for GoDesk for Zendesk
The Zendesk plan, Talk Partner Edition, administrator access, browser and microphone settings you need before setting up GoDesk for Zendesk.
Read guide →Zendesk / Zendesk administrators and GoDesk Voice administratorsSet up calling in Zendesk
Connect Zendesk in the GoDesk Voice panel, install GoDesk Phone in the Zendesk top bar, match agents to extensions and choose how calls are logged.
Read guide →Zendesk / Support agentsMake and receive calls in Zendesk
For agents: sign in to GoDesk Phone in the Zendesk top bar, answer calls with the caller’s ticket already open, and call customers from tickets.
Read guide →Zendesk / Zendesk administrators and support managersHow calls are logged in Zendesk
Which ticket each call goes on, what the call record shows, how missed calls and recordings work, and how to avoid logging a call twice.
Read guide →Zendesk / GoDesk administrators and Zendesk administratorsConnect Zendesk to GoDesk CRM
Connect your Zendesk account to GoDesk CRM, match agents, groups and statuses, and bring in your customers and ticket history.
Read guide →Zendesk / GoDesk administrators and support managersHow the Zendesk sync works
What travels between GoDesk CRM and Zendesk, how often, how private notes and closed tickets are handled, what happens when both sides change, and what the sync does not cover.
Read guide →Zendesk / Support agents and GoDesk administratorsZendesk tickets during calls in GoDesk CRM
For teams that work in GoDesk CRM: see a caller’s Zendesk tickets during a call, choose the ticket to log the call on, and decide which calls reach Zendesk.
Read guide →Zendesk / Zendesk administrators, data protection and IT teamsZendesk permissions, data and recordings
What GoDesk can access in Zendesk, what it stores, what it sends to Zendesk, and how recordings are shared.
Read guide →Zendesk / Zendesk administrators and GoDesk administratorsDisconnect GoDesk for Zendesk
Stop calling inside Zendesk, stop the sync, or remove GoDesk from Zendesk completely, and what happens to data already exchanged.
Read guide →Zendesk / Zendesk administrators, support managers and agentsZendesk calling and sync: FAQs and troubleshooting
Answers to common questions and what to do when you see a message from GoDesk for Zendesk.
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