WhatsApp for business.
Understand it. Put it to work.
Plain English guides to the Business Platform, GoDesk’s shared inbox, account setup, message rules and costs. Start with the basics, then choose the task your team needs to complete.
Find your WhatsApp guide.
6 guides
WhatsApp Business app, API and GoDesk explained
Understand the terms, what changes when a team handles WhatsApp, and what GoDesk adds to the connection.
Read guide →AdministratorsPrepare your WhatsApp account and business number
A practical checklist for business details, account access, an existing number and a planned launch with GoDesk.
Read guide →Agents and administratorsWhatsApp templates, permission and the 24-hour window
Know when agents can reply freely, when a template is required, and how to plan customer permission and opt-outs.
Read guide →Team leaders and agentsRun WhatsApp sales and support as a team
Turn messages into owned enquiries, quotes, tickets and follow-up, with a clear handover between people and channels.
Read guide →Marketing and operations teamsPlan WhatsApp campaigns and understand the costs
Choose a relevant audience, prepare messages, plan replies and separate GoDesk service costs from WhatsApp message charges.
Read guide →Administrators and team leadersCheck WhatsApp connection and message problems
A simple checklist for missing messages, templates, number changes and the information to give GoDesk support.
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Looking for business ideas rather than setup help? Read our WhatsApp articles on customer experience, sales and team communication. You can also browse all GoDesk knowledge guides.