Connect through PhoneBridge.
An administrator authorises the workspace and pairs each GoDesk extension with a Zoho user. Caller information appears as calls arrive, and reporting logs calls when they end.
GODESK FOR ZOHO / KNOWLEDGE BASEYour business phone.
Your business phone.
Inside Zoho CRM.
Set up GoDesk calling, help your agents get started and find answers when something needs attention.
HOW IT WORKS
Two components. One calling workflow.
GoDesk Voice provides your business phone system. The Zoho connection and CRM extension bring it into the screen your team uses.
Use GoDesk Phone inside CRM.
The CRM extension adds a browser phone panel. Agents can call from records, answer incoming calls, use the call controls and add notes after the conversation.
Start with a GoDesk Voice workspace, individual extensions and a Zoho subscription with telephony access. Agents need current Chrome or Edge on a desktop, microphone permission and a suitable network connection. See the installation guide for the administrator checklist.
ZOHO KNOWLEDGE BASE
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6 guides
Administrators
Install and set up GoDesk for Zoho
Connect PhoneBridge, enable agents, pair extensions and install GoDesk Phone in Zoho CRM.
Read guide AgentsMake and receive calls in Zoho CRM
Sign in, call from a customer record, answer incoming calls and save useful notes after the conversation.
Read guide Agents and administratorsZoho calling FAQs and troubleshooting
Resolve click-to-call, audio, user mapping and call logging problems, with answers about browsers and mobile access.
Read guide IT teamsBrowser and network requirements for Zoho calling
Prepare desktop browsers, microphone access and the GoDesk Voice network connection for calls inside Zoho CRM.
Read guide AdministratorsDisconnect and uninstall GoDesk for Zoho
Remove the PhoneBridge connection and CRM phone extension, and understand what happens to call records and recordings.
Read guide AdministratorsZoho permissions, call data and recordings
Understand the PhoneBridge permissions, extension pairing, call reporting and optional recording links before connecting.
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