Administrators first.
Your administrators set up the workspace, people, phone lines and channels using the administrator path, so everything is ready before agents start.
TRAININGYour team, trained
Your team, trained
to use GoDesk well.
Step by step learning paths for agents, supervisors and administrators, written from the GoDesk screens your team uses every day, with live webinars and recorded sessions.
LEARNING PATHS
Start with your role.
Each path is a short series of guides in the order you need them. Work through it before go-live, and come back to it when someone new joins.
LEARNING PATH · 7 STEPS
Work your day in GoDesk
Sign in, take calls and chats, wrap up properly and keep every customer promise.
Start the agents path LEARNING PATH · 7 STEPSRun your team in GoDesk
See the floor live, coach with listen and whisper, manage queues, quality, shifts and reports.
Start the supervisors path LEARNING PATH · 11 STEPSSet up and run your GoDesk workspace
Your workspace, people, phone lines, channels and rules ready for go-live.
Start the administrators pathLIVE WEBINARS
Join a live session.
Live online sessions where we work through GoDesk with you and answer questions. Times are East Africa Time.
No session is scheduled right now.
Register your interest and we will send you the date, the joining details and a reminder for the next session that fits your role.
TRAINING YOUR TEAM
How training fits your rollout.
Then agents and supervisors.
Agents and supervisors follow their own paths and join a live session. New starters can use the same paths and recordings later.
Training agreed with you.
The training included with your service, and any on-site or extra sessions, are agreed in your proposal.
Questions after training? Search the knowledge base or contact help@godesk.co.ke.