Run your team in GoDesk
See the floor live, coach with listen and whisper, manage queues, quality, shifts and reports.
The Floor: live view, listen, whisper and join
See what every agent is doing right now, who is waiting, and listen to, whisper to or join a live call from your own GoDesk Voice phone.
Read the guideThe wallboard
Turn any GoDesk dashboard into a full-screen wallboard with live queues, agents and today's figures, and put it on a screen for the whole floor.
Read the guideQueues and service levels
Who takes calls and chats in each queue, how to move people between queues, and where to watch service levels for calls, chats and tickets.
Read the guideQuality reviews
Score calls, chats and emails against a scorecard, share the result with the agent, handle disputes and follow up with coaching plans.
Read the guideWorkforce: shifts, breaks and adherence
Set shifts and the roster, record leave, approve breaks, keep teams staffed and check adherence, and know what GoDesk does when a shift ends.
Read the guideReports for supervisors
The standard reports for calls, queues, IVR, chat and email, agent availability, tickets and more, how to filter and download them, and how to build and share your own.
Read the guideManaging your team day to day
See your team's work, reassign tickets, conversations and tasks, chase late callbacks, hand work over and view GoDesk as one of your agents sees it.
Read the guide
Live sessions for your role.
No session for this role is scheduled right now. Register your interest on the training page and we will tell you when the next one is set.