Stop calling inside Zendesk
In the GoDesk Voice panel, open the Zendesk tab and choose Disconnect.
The ringing pop-up and call logging stop, and GoDesk Phone is taken out of the Zendesk top bar. Calls already logged stay in Zendesk.
Stop the sync with GoDesk CRM
In GoDesk CRM, open Settings, Integrations and API, Zendesk and choose Disconnect Zendesk.
Syncing stops and GoDesk forgets its access. Nothing in Zendesk is changed or deleted, and everything already in GoDesk stays.
To stop for a while without disconnecting, choose Pause sync instead.
Remove GoDesk from Zendesk completely
After disconnecting in GoDesk, a Zendesk administrator can also check Admin Center, Apps and integrations: remove the private GoDesk Phone app if it is still listed, and revoke any GoDesk OAuth tokens.
Connecting again
You can connect again at any time. In GoDesk CRM, running the import again adds only what is new or changed.
← Back to the godesk for zendesk guides