Sign in to GoDesk Phone
In Zendesk, select the phone icon in the top bar and sign in with your GoDesk extension. Keep Zendesk open in a browser tab while you work, so calls can reach you.
Allow the microphone when your browser asks. Use a headset for the best sound.
Answer a call
When a customer calls, GoDesk Phone rings in the top bar.
If the caller is a Zendesk user, their newest open ticket opens on your screen while it rings. If they have no open ticket, their profile opens instead, so you can see who is calling before you answer.
Answer in GoDesk Phone. The call is logged in Zendesk after you hang up.
Call a customer
Click any phone number in Zendesk to call it with GoDesk Phone.
On a ticket or user page, the GoDesk sidebar lists the requester’s phone numbers with a Call button for each.
When you call from a ticket, GoDesk Phone shows: This call will be logged on ticket, followed by the ticket number. The call is logged on that ticket.
If the sidebar says Open the phone in the top bar first, open GoDesk Phone from the top bar and try again.
If something does not work
No sound or no microphone: check the browser has microphone access for Zendesk and that your headset is selected.
The ticket does not open when a call rings: ask your administrator to check your extension is matched to your Zendesk agent.
For more help see Zendesk calling FAQs and troubleshooting.
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