Plan the change with your team
You need a GoDesk workspace administrator and a Zoho administrator. Agree the timing and replacement calling arrangements before removing the integration. Complete all three steps below to remove it fully.
Remove both components
Disconnect in GoDesk Voice
Open the Zoho tab and choose Disconnect Zoho. This disables Zoho click-to-call and call controls, turns GoDesk off as the organisation’s telephony provider, and deletes the connector’s Zoho access tokens, imported user list and extension pairings. Existing call records in Zoho remain there.
Uninstall GoDesk Phone from CRM
In Zoho CRM, open Setup → Marketplace → All → Installed. Find GoDesk Phone and choose Uninstall. The GoDesk phone panel is removed from CRM.
Remove the telephony provider in Zoho
Open Zoho One → Directory → Marketplace → Telephony → Installed, or CRM → Setup → Channels → Telephony. Uninstall GoDesk as the provider.
What happens to your data?
| Information | After disconnecting |
|---|---|
| Calls and notes already logged in Zoho | Remain in your Zoho organisation. Manage these records in Zoho. |
| Recording links stored in Zoho | Point to GoDesk recordings. Subject to access permissions, they remain usable until those recordings are deleted under workspace retention. |
| Connector access tokens, imported Zoho user list and extension pairings | Deleted by Disconnect Zoho. |
| GoDesk call records and recordings | Remain subject to your workspace’s retention settings and agreed service terms. Disconnecting is not a request to erase all workspace data. |
If you only uninstall in Zoho, the GoDesk panel shows that GoDesk is turned off in Zoho until you reconnect or disconnect there. Ask GoDesk about an earlier deletion request through your workspace administrator.
Other CRM, Desk, Calendar or Mail connections are separate. Review and disconnect them separately if you intend to remove all Zoho connections. Read the site-wide privacy policy for the broader data handling context.