Supported browsers and equipment
Use current Google Chrome or Microsoft Edge on a desktop. Other browsers and the Zoho mobile app are not supported by this embedded phone setup. You need a working microphone or headset and browser permission to use it.
Required traffic for the documented hosted setup
The supplied GoDesk Voice setup uses pbx2.cc.godesk.co.ke. Your IT team should permit the following traffic to that destination:
| Purpose | Destination | Protocol and port |
|---|---|---|
| Phone panel and recordings | pbx2.cc.godesk.co.ke | TCP 443, HTTPS |
| Call signalling | pbx2.cc.godesk.co.ke | TCP 8089, secure WebSocket |
| Call audio | pbx2.cc.godesk.co.ke | UDP 10000 to 20000, encrypted media |
Confirm the host and network requirements with GoDesk for self-hosted or other agreed deployments. These settings describe the documented hosted service; they do not define every possible GoDesk deployment.
Before staff start calling
- Confirm CRM and GoDesk Phone load over HTTPS.
- Check microphone permission and headset input and output.
- Use an authorised test call to check two-way audio and incoming ringing.
- Ask IT to review network restrictions if signalling works but audio fails. Apply the agreed destination and port rules through normal IT procedures.
For common symptoms, see FAQs and troubleshooting.